These Terms and Conditions govern your use of the website www.warwickshirepainclinic.co.uk (the “Website”), operated by Manage Pain Ltd, T/A Warwickshire Pain Clinic, and associated provision of medical services, by Dr. Meera Tewani. Dr. Tewani, the medical practitioner who runs Warwickshire Pain Clinic, is a qualified pain doctor and anaesthetist licensed to give medical advice and treatment. By accessing or using the Website or the services provided by Dr. Tewani, you agree to be bound by these Terms and Conditions where appropriate, as well as the website’s cookie policy.
If you do not agree, please do not use the Website or provided services.
The current version of these Terms and Conditions is effective as of August 28, 2025. They may be updated from time to time.
1. Introduction
1.1 These Terms and Conditions apply to all visitors and users of the Website, and/or provided services.
1.2 The Website provides information about pain management services offered by Warwickshire Pain Clinic, including details on treatments, consultations, and general health resources.
1.3 We reserve the right to modify these Terms and Conditions at any time. Continued use of the Website and/or provided services after changes constitutes acceptance of the updated terms.
2. Intellectual Property Rights
2.1 Unless otherwise stated, Manage Pain Ltd or its licensors own the intellectual property rights in the Website and all material on it, including text, images, logos, and graphics. All such rights are reserved.
2.2 You may view, download, and print pages from the Website for your personal, non-commercial use, subject to the restrictions below.
2.3 You must not:
– Republish, reproduce, duplicate, copy, or exploit material from the Website for commercial purposes without express written permission.
– Edit, modify, or alter any material.
– Redistribute content except where specifically permitted (e.g., sharing links to articles).
2.4 Trademarks, service marks, and logos displayed on the Website are the property of Manage Pain Ltd or third parties and may not be used without permission.
3. Use of the Website
3.1 You must use the Website in a lawful manner and not for any purpose that is illegal, fraudulent, or harmful.
3.2 Prohibited activities include:
– Transmitting viruses, malware, or any harmful code.
– Conducting automated data collection (e.g., scraping, mining) without permission.
– Sending unsolicited commercial communications or spam.
– Interfering with the Website’s functionality or security.
3.3 We may suspend or terminate access to the Website if you breach these terms.
3.4 The Website may contain links to third-party sites. We are not responsible for the content or privacy practices of those sites.
4. Appointments, Payments and Cancellations
4.1 Appointments and consultations can be booked via phone or email.
4.2 Payment for services is due at the time of treatment unless otherwise agreed. We accept payments via bank transfer or cheque and will require insurance details for insured patients.
4.3 All services are subject to availability and provided in accordance with UK medical regulations.
4.4 Cancellation of the appointment less than 2 days (not including weekends and holidays) before the appointment will incur a half-charge to cover our room fees and lost time.
5. Medical Consent, Risks of Treatments, and Patient Responsibilities
5.1 By booking and attending an appointment or consultation with Warwickshire Pain Clinic, you consent to the medical services provided by Dr. Tewani, including any necessary examinations, treatments, or procedures. Consent will be obtained verbally or in writing where appropriate, and you have the right to withdraw consent at any time.
5.2 All treatments carry potential risks, which will be discussed with you prior to commencement. These may include side effects, complications, or allergic reactions, depending on the specific procedure (e.g., injections or therapies for pain management). We will provide information on benefits, risks, and alternatives to enable informed decision-making.
5.3 As a patient, you are responsible for providing accurate and complete health history, including allergies, medications, and pre-existing conditions. Failure to do so may affect treatment outcomes and could limit our liability. You must also follow post-treatment instructions and attend follow-up appointments as advised.
6. Privacy and Data Protection
6.1 Your privacy is important to us. Our use of your personal information is governed by our Privacy Policy.
6.2 The Website incorporates third-party services, including Google Fonts and a Google Maps plugin, which may involve data transmission to Google. For details on how these services handle data, please refer to Google’s privacy policies. We do not use cookies for tracking or Google analytics on the Website.
6.3 We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Personal data collected is used solely for responding to inquiries, providing services, or as permitted by law.
7. Limitations and Exclusions of Liability
7.1 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
7.2 To the fullest extent permitted by law, Warwickshire Pain Clinic excludes all representations, warranties, and conditions relating to the Website and its use (including warranties of satisfactory quality, fitness for purpose, or reasonable care).
7.3 We will not be liable for:
– Any loss or damage arising from use of or reliance on Website content.
– Business losses, including loss of profits, revenue, or goodwill.
– Loss or corruption of data.
– Events beyond our reasonable control (force majeure).
7.4 Our total liability in connection with these Terms and Conditions shall not exceed the amount paid by you for services, if any.
8. Indemnity
You agree to indemnify and hold harmless Warwickshire Pain Clinic, its officers, employees, and agents from any claims, liabilities, damages, or expenses arising from your breach of these Terms and Conditions or misuse of the Website and/or provided services.
9. Complaints Procedure
We aim to provide high-quality care in line with General Medical Council (GMC) standards. If you have a complaint about our services, please contact us in writing at info@warwickshirepainclinic.co.uk or via post to our address, providing details of the issue.
10. Force Majeure
10.1 Neither party shall be liable for any delay or failure to perform obligations under these Terms and Conditions if caused by a force majeure event beyond reasonable control, including but not limited to pandemics, epidemics, natural disasters, acts of God, war, terrorism, government restrictions, strikes, or severe weather affecting appointments or clinic operations.
10.2 In such events (e.g., a pandemic leading to clinic closures or appointment cancellations), we will notify you as soon as possible and offer alternatives like rescheduling or virtual consultations where feasible. No liability will arise for non-performance during the event, but we will resume services promptly once possible.
10.3 Force majeure does not excuse payment for services already provided.
11. Variations to Services
11.1 We reserve the right to vary or modify services (e.g., changing treatment plans due to medical reasons, availability of resources, or updated clinical guidelines) without prior notice if necessary for patient safety or efficacy.
11.2 Variations will be discussed with you where possible, and alternatives offered if the change significantly impacts the agreed service. If you do not accept the variation, you may cancel without penalty, subject to our cancellation policy for any preparatory work done.
11.3 Any price changes due to variations will be notified in advance, and refunds provided proportionally if services are reduced.
12. Governing Law and Jurisdiction
12.1 These Terms and Conditions are governed by the laws of England and Wales.
12.2 Any disputes arising from or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Information
If you have any questions about these Terms and Conditions, please contact us at
info@warwickshirepainclinic.co.uk
or Warwickshire Pain Clinic, PO Box 6812, Stratford-upon-Avon, CV37 1UY
14. Company Information
Warwickshire Pain Clinic is the trading name of Manage Pain Ltd, company number 09178935. The registered office address is:
Sandison Easson & Co, Rex Buildings, Alderley Road, Wilmslow, Cheshire, SK9 1HY